Shipping Costs
Shipping costs are calculated at checkout. Your made-to-order item will then be shipped within 10 to 14 working days of order receipt. We provide a tracking link for all shipments, and our deliveries are secure and signed for. If you need your item more urgently, please contact us before placing your order.
For further details please read our delivery policy.
Import taxes & customs duties
International orders (anything outside of HK and the UAE) may be subject to additional import duties beyond our control which typically will be due upon receipt at your local post office.
We recommend checking your country’s import duties before placing your order. We do not reflect premiums for potential local customs fees and/or import taxes in our pricing. Any import duties and taxes when shipping internationally from VALAIS will be borne by the recipient.
Returns & Exchanges
We offer complimentary returns for all orders inside HK & the UAE. Kindly note we cannot accept returns on international orders, earrings, or items that have personalization or any other bespoke components, bar a few exceptions. For exchanges and other details, please refer to details on our returns policy.
