Aftercare & Complimentary Services

How can we help you care for your pieces?

Now for the boring…but important stuff!

Diamonds and solid gold jewelry are some of the most durable and un-reactive materials, so we select them to last you a lifetime and beyond. We do still recommend you care for your pieces by minimizing exposure to overly harsh environments – for example chlorinated pools/spas, any manual exercises (where you might scratch/hit them on hard surfaces) etc.

If uncleaned, diamonds can appear less brilliant over time as dirt and oils cling to the surface. We recommend that items worn regularly should be cleaned professionally every 4-5 months, and less frequently worn pieces once a year.

We understand that taking time to soap and brush your jewelry is probably last on your bucket list – so we are pleased to offer complimentary professional cleaning for all your VALAIS pieces. Simply contact us to return your sparkle!

Contact Us

Conditions of Service

Cleaning of up to 3 times a year complimentary for VALAIS own products, available in Hong Kong and UAE only. We're working on making this available in other countries - please bear with us!

Please reference your account/order number in your request.

• Customers are responsible for drop-off/pickup and/or courier of items - we will not accept any cost/liability for transit of items
• Complimentary cleaning service is for VALAIS products only
• Cleaning for non-VALAIS jewelry can be requested and is subject to a flat fee of US$25 per item; we do not accept liability for these items as we cannot verify authenticity of their constituent materials. We use sonic cleaners for our jewelry which is proven to lift dirt from even the smallest areas; however, it is not recommended for heavily included (i.e. porous) gemstones e.g. emeralds, or weaker materials like pearls, opal etc. You can safely clean white, yellow and rose gold, platinum
• VALAIS reserves the right to discontinue complimentary aftercare services without prior notification